Shipping policy

Thank you for shopping at kiyoko We are dedicated to delivering your orders as quickly and safely as possible. Below are the details regarding our shipping practices, timeframes, and policies.

1. Shipping Destination

We ship exclusively within the United States (Domestic US only). We do not offer international shipping at this time.

2. Shipping Rates

  • Standard Domestic Shipping: FREE on all orders.

  • Hidden Costs: We do not charge any handling, packaging, or hidden fuel surcharges at checkout.

3. Order Processing & Delivery Timelines

Your total estimated delivery time is broken down into Order Handling Time and Transit Time:

Stage

Estimated Timeframe

Order Handling / Processing Time

1 to 3 Business Days (Mon–Fri)

Transit / Shipping Time

5 to 7 Business Days (Mon–Fri)

Total Estimated Delivery Time

6 to 10 Business Days


  • Order Cut-Off Time: 5:00 PM (EST) Monday through Friday. Orders placed after 5:00 PM EST or over the weekend will begin processing on the following business day.

4. Order Tracking

Once your order has been packaged and handed over to our shipping carrier (e.g., USPS, UPS, or FedEx), you will automatically receive a confirmation email containing your tracking number and a direct link to track your shipment in real time.

5. Address Changes & Wrong Delivery Information

  • Please review your shipping address carefully prior to completing checkout.

  • If you notice an error in your delivery address, please contact us immediately at support@talesandterrors.com with your order number. We can update your shipping details as long as the package has not yet been dispatched.

  • Once a shipment has been processed and leaves our warehouse, address changes cannot be made.

6. Damaged, Lost, or Stolen Packages

  • Damaged Packages: If your shipment arrives damaged, please document the packaging and item(s) with photos and email our support team at support@talesandterrors.com within 48 hours of delivery.

  • Lost or Delayed Packages: If your tracking number shows no movement after 7 business days in transit, please contact us so we can open a trace with the carrier.

7. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Business Name: kiyoko

  • Email: support@kiyoko.it.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)